When Memory Walks Away

The challenge of dealing with retirements isn’t just replacing experienced people. It’s also somehow retaining the knowledge they carry with them.

Imagine that you manage a clean-water plant with 15 operators. Within the next two years, four of them are likely to retire. Replacing them will be a challenge, because it’s hard to find bright young people interested in running a treatment plant.

But, chances are, you’re just...

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