For This Lead Plant Operator, It’s All About Helping People

Manuel Dos Santos overcame a learning disability to become his clean-water plant’s go-to guy and an award-winning lead operator

For This Lead Plant Operator, It’s All About Helping People

The team at the South San Francisco-San Bruno plant includes, from left, Janice Chapman, senior chemist; Quinn Miller, lead plant operator; Eunejune Kim, public works director; Brian Schumacker, plant superintendent; Manuel Dos Santos, lead plant operator; Andrew Wemmer, environmental compliance supervisor; and Arran Gordon, maintenance supervisor.

When Manuel Dos Santos entered the Air Force, he wasn’t sure what he wanted to do with his life.

He only knew it couldn’t require a lot of reading (he’s dyslexic) or speaking to people — his condition was accompanied by a stutter. He did know that he wanted to help people,...

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