You want details taken care of, call Rick Garloff. Now an operator with Tidewater Utilities in the area of Rehoboth Beach, Del., Garloff was once an expert at fixing F-18 fighter planes in the Navy. A few years ago, he ironed out the new SCADA system his company was installing. And he knows every back road, alleyway, parking lot and driveway in Rehoboth County as he wends his way through traffic jams to monitor the water treatment plants assigned to him.
“I visit each plant on a daily basis,” he says. “In the summer, the beach traffic is so congested I
