Separated from their city by 5 miles, the six operators at the Maryville Water Filtration Plant in the eastern Tennessee foothills work as a tight-knit family to provide customers with drinking water that meets and surpasses all regulations.
Eric Holder, chief operator, has taught the staff about every operational detail, written procedure manuals for them from an operator’s perspective, and cross-trained them to handle any situation or emergency.
In 2003, the surface-water plant’s $3.1 million improvement project to address turbidity won the Award of Excellence for innovation and quality from the Rebuild Tennessee Coalition. Far from the limelight, Holder and staff continued
