Orange County Water District Wins Award for Virtual Outreach Response to COVID-19

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The Orange County (California) Water District recently was recognized as a Special Districts Award Winner by AT&T and Government Technology Magazine. This program acknowledges excellence in innovation and leadership for special district agencies across the country. 

The award was granted in the category, Technology Innovation: Citizens, which commends the use of technology to enhance services to the public during the COVID-19 pandemic. OCWD was applauded for its virtual outreach response, which includes a robust tour program, water webinars and more.

“It’s an honor to be recognized for our efforts to quickly and effectively adapt to the challenges of interacting with the community during the COVID-19 pandemic,” says OCWD President Vicente Sarmiento. “We’re committed to community education and outreach and are proud of our success in maintaining these efforts through technology and innovation.”

While access to OCWD and Groundwater Replenishment System (GWRS) facilities has been restricted in accordance with national, state and local guidelines, OCWD’s goal of public education remains a priority. In response, OCWD created a wide range of virtual programs.

One of OCWD’s most popular methods for interacting with the public is through tours of the GWRS, the largest potable reuse facility in the world. Traditionally, more than 4,000 people participated in an in-person tour of the facility annually. To replace this experience, a technical and a general video of the GWRS were created. Tours can be viewed on-demand or guests can register to participate in a Zoom format where the audience watches a tour video and then engages in a live question and answer session led by staff. Virtual tours are held monthly, and customized tours may be scheduled to accommodate groups and organizations. Comprehensive tour offerings may be viewed on OCWD’s website.

Furthering efforts to stay engaged with the public, OCWD created a free monthly water webinar series. The webinars are recorded, making them available to audiences around the world. Additional programs designed in response to the pandemic include creating a COVID-19 resources webpage that includes multilingual factsheets, videos and a press kit; online student education programs; virtual community and industry presentations; and hosting District meetings virtually.

OCWD will be recognized as an award winner at the virtual 2020 Year in Review & Recognition Summit on Dec. 15.



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