The lead contamination crisis in Flint, Michigan, has brought drinking water safety into headlines across the country. Lead service laterals are a real issue that water utilities have been managing for years. But your customers and the general public haven’t been paying much attention to it until now.Whether you are a water or wastewater utility, occasions may arise when you must talk to the public about situations involving risk. With a little preparation, communicating properly with concerned people can do much to calm their fears and put the risk in its proper light.In fact, the process of doing that is
