Entries Tagged Public Relations

Are you facing a sensitive issue like PFAS in drinking water or biosolids? Here are some foolproof ways to lose your community’s trust and support.

First impressions are everything. What if the main impression your plant creates in your community is an annoying or offensive odor?

Advisor Mike McGill says water and wastewater utilities should make communications with the public a component of the operations protocol.

A California water district sweeps up four public relations awards for its community outreach and education initiatives.

Some basic terms that water professionals use give outsiders bad impression of the industry. Maybe we should stop using them.

You say you’re not selling your facility? In an importance sense, yes you are. So take a few tips from people who hold open houses for a living.

At Fort Wayne, the biosolids, water plant lime residuals, and solids from combined sewer overflow lagoons all make their way into products for beneficial use.

Nonprofit Blue Drop looks to provide practical advice to clean-water and drinking water utilities while saving money for DC Water ratepayers and marketing biosolids products.

A wetland complex provides effective treatment for an Oregon city and saves some $55 million in capital costs for a facility expansion.

Being careful what you say and how you say it can make a big difference in how customers respond to your utility’s messages, says the author of a new book from American Water Works Association.