EditorialImagine It's Crisis Time. Here's How to Communicate With Your Public.

Imagine It's Crisis Time. Here's How to Communicate With Your Public.

Advisor Mike McGill says water and wastewater utilities should make communications with the public a component of the operations protocol.

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Public Outreach Education Community Involvement WaterPIO Public Relations Social Media Crisis Control

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Imagine It's Crisis Time. Here's How to Communicate With Your Public.

Water agencies today can’t afford not to communicate with their publics.

The issues are diverse: COVID-19. PFAS. Odors. Lead. Sewer overflows. Water main breaks. Boil orders. Facility improvements funded by rate hikes. To win public support in both good and difficult times,...

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