Customers adopting water efficiency practices and conservation programs from the East Bay Municipal Utility District enabled water usage to remain flat for 40 years despite a population increase of 300,000 (30 percent).Nevertheless, Richard Harris, P.E., manager of water conservation for the district, based in Oakland, Calif., sought ways to save even more water. “People can’t manage what they can’t measure,” he says. “How to create that awareness is a challenge common to most utilities.”In June 2012, the district agreed to a year-long pilot project to test the Home Water Reports service from WaterSmart Software. The Web-based data management tool gives
