If you want your treatment plant to thrive when you step away, it’s vital to avoid a bottleneck style of leadership that hinders the growth of your talented team

Facing a wave of retiring boomers, utilities must preserve invaluable institutional knowledge

Managers should embrace specialized work arrangements — with a few caveats

Utilities can combat employee turnover by recognizing workers for good performance

A focus on hiring veterans could help ease the industry’s skilled-labor shortage

Turnover is inevitable no matter how great your organization is to work for. When it happens, you want to have an appropriate response.