Top Traits of a Great Leader

During an unprecedented wave of retirements, leadership is a hot issue for water and wastewater utilities. To develop effective leaders to fill the vacuum, management should search for employees who tote crystal balls – figuratively speaking.“Organizations in general are over-managed and under-led,” says Ben Rosen, a Hanes professor of management at the Kenan-Flagler Business School at the University of North Carolina. “They need people who can look to the future and position their organizations so they can be successful.“Sometimes utilities don’t feel the need to change because they don’t have competition. In some instances, they’re a little more resistant to