A recent Microsoft report reveals that while free cybersecurity training is crucial for water and wastewater utilities, it is only effective when paired with hands-on coaching. Summarizing a 2023-2025 pilot program conducted alongside the Cyber Readiness Institute and the Center on Cyber and Technology Innovation, the report emphasized that underfunded, small-to-medium utilities need active assistance rather than just informational resources to build strong defenses against threats like ransomware.The program's results highlighted the severe capacity constraints these facilities face, with only 43 of the 72 participating utilities completing the training due to limited staff time. However, the data showed a massive
