As the nation’s electric, gas and water utilities continue to be on high alert to the threat of weather-driven outages and service interruptions, many have taken to email, text messages and mobile app alerts to prepare customers and help them navigate potential challenges.
According to the recently released JD Power 2026 U.S. Utility Digital Experience Study, some utilities are far more well-equipped than others to deliver those messages. While the top-performing utilities have invested heavily in websites and mobile apps that are easy to navigate and packed with helpful communications tools, many others have lagged on digital adoption, making it more difficult
