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Entries Tagged Billing

​Utility Customer Experience Hinges on Website and App Engagement, Study Finds​

​Utility Customer Experience Hinges on Website and App Engagement, Study Finds​

Headworks International Case Study

Screening System Eliminates Wipes Issues for Illinois Municipality

This case study from Glenbard, Illinois, highlights how MS Bar Screens from Headworks International helped save the city money and aggravation by preventing fatbergs and overflows
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All-in-One Septage Handling

A fully automated receiving station combines complete pretreatment and processing functions with transaction recording for tracking and invoicing.
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News Briefs: Jury Awards $27 Million for Worker Death at Treatment Plant

In this week's water and wastewater news, a jury finds a construction company at fault for a 2011 fatality, a plant gets called out on social media, and Detroit looks for funding.
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News Briefs: Water Workers Sue Over Age Discrimination

In this week's water and wastewater news, water workers sue over lost jobs, Detroit resumes water shutoffs and Iowa waters get a failing grade.
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San Antonio's Project Agua Provides Water Bill Relief

At San Antonio Water, employees participate in a program that gives back to the community. Learn how a little goes a long way in helping low-income households.
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Connecticut Water says, 'Take that, utility scammers!"

A simple solution goes a long way in battling utility scams.
News Briefs: Water Bill Relief Coming for Winter-Weary Residents

News Briefs: Water Bill Relief Coming for Winter-Weary Residents

$16,000 Water Bill Causes Uproar in California

$16,000 Water Bill Causes Uproar in California

A water customer faces a pricey bill almost 150 times the usual rate
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Taking to the Road

An AMR package helps a rural North Carolina water utility save labor and costs, improve billing accuracy, and get a handle on leaks