Employee Input Improves Utilities

Virginia utility developed an innovation-centric culture that highly prizes new ideas

Employee Input Improves Utilities

Jay Bernas, Hampton Roads Sanitation District general manager

Back in 2013, employees in the planning and analysis division in the Hampton Roads Sanitation District came up with a bold idea: Close a wastewater treatment plant that needed significant upgrades and divert the flow it was handling to another plant with sufficient capacity. The...

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