Learning by Doing: A Utah Team’s Path to Excellence

Rich Mickelsen isn’t content with the way things have always been done. He gives his team members the tools for success, and they respond.

Learning by Doing: A Utah Team’s Path to Excellence

From left, Rich Mickelsen, shown with Shaun Peters and Sam Grimes, leads a staff that covers a wide range of ages and includes a number of new and upcoming team members learning the business.

“See it. Learn it. Do it.” That motto best describes the management style of Rich Mickelsen, district manager for the Timpanogos Special Service District in Utah County, Utah.

It’s how he challenges his staff, and it typifies his approach as he has risen from private...

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