“See it. Learn it. Do it.” That motto best describes the management style of Rich Mickelsen, district manager for the Timpanogos Special Service District in Utah County, Utah.
It’s how he challenges his staff, and it typifies his approach as he has risen from private business, to laboratory analysis, to his current position.Mickelsen recalls that when he was placed in charge of the Timpanogos Wastewater Treatment Plant five years ago, the staff seemed reluctant to learn new skills or take the initiative to solve problems. “It was almost like they might lose their jobs if they tried something new,” he says.“It
