Heather Phillips has seen the clean-water business from two key perspectives.
She started her career with a major engineering consultancy. A dozen years later, she made a move to the operations side and is happy with the decision. “I like that operators ask questions,” she says. “Operating a wastewater treatment plant is an art more than a science.“There are a hundred ways you can operate a nutrient removal facility, and I like that the operators are always coming to me and saying, ‘What if we did this?’ and ‘What if we did that?’ We talk through the challenges of the day
