The Palm Bay (Fla.) Utilities Department is advancing sustainability through management processes — it is the first utility in Florida to achieve the ISO 14001:2004 Environmental Management System (EMS) Standard certification for its entire organization.The department follows a continuous improvement management framework and strongly supports the education of future water professionals to address workforce sustainability and enhance water quality management. Through its formal commitment to continuous improvement, Palm Bay has kept costs under control and stabilized utility rates over recent years.Starts at the topPalm Bay, on the Atlantic coast south of Cape Canaveral, has a forward-thinking utility department. Incorporated in
