Entries Tagged Customer Service

Natural communication skills, hunger for knowledge and love of fieldwork created the foundation for Gregg Randahl’s rewarding career in utility management.

The Hawk Ridge private composting facility keeps multiple municipal customers and product end users happy with a quality process and responsive service.

Talking to customers about risky topics is challenging. Effectiveness starts with establishing trust and showing the other person genuine compassion.

Focus on faith, family, and community helps Chris Patterson build an award-winning career managing water, wastewater, and operations in Jacksonville, Alabama.

An Alabama authority provides cost-effective treatment with an innovative mix of decentralized facilities and two major clean-water plants.

The new year provides a platform to contemplate the shape of the Water Resources Utility of the Future. Signs indicate that future is digital.

West Virginia American Water tries a new method for shedding more light on how customers’ water bills turn into infrastructure improvements

Water Works Museum named 2015 Outstanding Education/Exhibit for history.

At Spartanburg Water, ice sales from treated water have supplied $1.5 million in revenue for infrastructure improvements.

Thanks to Utilities Manager Dan Wasko, emergency sewerage communication with customers is as simple as pushing a button.