A recent survey by J.D. Power is giving water customers a voice on their level of satisfaction with local utilities. The recently published report on the survey indicates that 30 percent of consumers have problems with their water quality, which is a rate far higher than what has typically been reported in the EPA’s Consumer Confidence Reports.
J.D. Power claims its findings exposed limitations in the federal reports. “While the mandated water-quality reports produced by regional water authorities do a great job of measuring specific water-quality issues, they are not telling the whole story when it comes to perceptions of the water
