Stellar Management

Clinton Wastewater Treatment Plant superintendent John Riccio fosters excellence in his operations team — and it paid off during a major emergency in March 2010.
Stellar Management

When the going gets tough, the tough get going. That's what John Riccio and his staff did when their plant flooded in March 2010. Riccio, superintendent of the Massachusetts Water Resources Authority (MWRA) wastewater treatment plant in Clinton, Mass., remembers it well.

"A bad...

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