Bay County (Florida) Utility Services trains its operators to do more than the minimum. The utility has an in-house training program for new employees and an incentive program to encourage staffers to obtain licensing beyond what their job descriptions require.
That has worked out well for the award-winning Bay County Water Treatment Plant in Panama City. Today, the plant has a well-trained, experienced staff, with minimal turnover.
The team takes a proactive approach to maintenance. Asset management software (Cartegraph) helps them keep track of equipment condition and value. The plant won the Florida Department of Environmental Protection Plant Operations Excellence Award
