Utilities superintendent Steven Hardeman says the Norman (Okla.) Water Reclamation Facility runs like a business. In truth, most businesses could learn a thing or two from the plant. Its operating platform includes:A mission statement everybody embraces.
Job descriptions stated clearly in just three words.
Uncompromising commitment to product quality and customer service.
A makes-sense management style that puts operations at the hub of the communications and decision-making process."We have a product, stakeholders, customers, employees and a budget given to us by our customers," says Hardeman. "Our mission statement is simple: Produce safe water for the environment, at the
