Find new business opportunities.
Commit to innovation.
Lead by influencing change.
Engage stakeholders.
Invest in infrastructure for the future.
Provide quality service.
Exercise fiduciary responsibility.Those statements sound like the goals of a forward-thinking business, right? However, in this case, they are paraphrases of the guiding principles of Avon Lake Regional Water (Ohio).Across the country, many water utilities are shedding the old, classically conservative, "this way has always worked for us" mentality to become more progressive. The industry as a whole is embracing what Albert Einstein said: "We can't solve the problems of today by thinking the way we thought when we created them."Attend any industry conference, and you'll find presentations about
