How to Communicate the Risks of Viruses and PFAS

Talking to customers about risky topics is challenging. Effectiveness starts with establishing trust and showing the other person genuine compassion.

How to Communicate the Risks of Viruses and PFAS

I had waited months for a March trip to Florida to meet my brother for some fishing on the Gulf of Mexico. I had my plane ticket. My brother had booked a couple of charter outings. Winter was dragging on. I could hardly wait to head south.

Then, a few weeks before the day of...

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