How to Manage Workplace Conflicts More Effectively

Workplace conflicts are inevitable. In fact, a survey conducted by the American Management Association found that managers spend almost a quarter of each workday managing conflicts of one kind or another. But resolution of those conflicts in an equitable fashion can be equally commonplace, if handled correctly. In the end, minimizing conflict boils down to effective communication and mutual respect between employees, says Lauren Schieffer, a certified speaking professional and a consultant on workplace issues.“Every organization has drama and conflict,” says Schieffer, the author of Colonels of Wisdom – A Daughter’s Reflection on Leadership. (Her father was a lieutenant colonel in the U.S