5 Keys to Water Utility Management Success

The American Public Works Association and seven key water associations — American Water Works Association, Association of Metropolitan Water Agencies, National Association of Clean Water Agencies, National Association of Water Companies, Association of Clean Water Agencies, Association of State Drinking Water Administrators and Water Environment Federation — in collaboration with the U.S. Environmental Protection Agency have released the Effective Utility Management Report during the National Water Policy Forum in Washington, D.C.The report, titled "Taking the Next Step: Findings of the Effective Utility Management Review Steering Group," identifies refinements to the EUM framework, which includes these five keys to management success:1. Leadership Leadership is critical to effective utility management, particularly