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At most utilities, the leadership hierarchy looks like this:Shift supervisor/lead operator Assistant chief operator Chief operator Plant manager/plant superintendent Director of operations Assistant utility director Utility directorAlthough each city/county/township/parish has its own criteria for upper management, the requirements of a utility director are often impossible for an operator to obtain while working. Utility directors — and even assistant directors — typically need a college degree, at least five years of management experience and a professional engineering designation.That ceiling might sound impossible to break through, but all is not lost. Here are five ways for an operator to challenge the status quo.What is the glass ceiling? Merriam-Webster describes
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