Utility Customer Experience Hinges on Website and App Engagement, Study Finds

Back to the E-Newsletter Archive The top-performing utilities have invested heavily in websites and mobile apps that are easy to navigate and packed with helpful communications tools.

03.04.2026

Municipal wastewater and water treatment facility news for industry leading operators, managers and superintendents

AquaNereda Aerobic Granular Sludge Technology at Whitefish, Montana

The City of Whitefish needed to upgrade the lagoon-style treatment plant to support increased flow rates and meet stricter nutrient standards. View video

Sponsored by: Aqua-Aerobic Systems, Inc.

Utility Customer Experience Hinges on Website and App Engagement, Study Finds

The top-performing utilities have invested heavily in websites and mobile apps that are easy to navigate and packed with helpful communications tools. Read more

Expect the Unexpected: Handling the Unknowns of Septage Receiving

If a system gets overloaded or is not on a regular schedule of service, then issues with contamination of surface or groundwater begin to emerge. Read more

Sponsored by: HUBER Technology, Inc.

Top Performer - Laboratory: This Lab Leader Shows That Treatment Is About the Bugs, but Also the Numbers

Jevonne Bass and her lab team strive to make sure clean-water plant operators have the data they need to make sound treatment decisions. Read more

Ensuring Longevity of the New Ford Road Pump Station in Perrysburg Township

OBIC products created a seamless, monolithic waterproof membrane for the whole pump station that’s tough and durable. Read more

Sponsored by: OBIC, LLC

Nation’s Best Design-build projects recognized for collaboration

The Design-Build Institute of America (DBIA) recently announced the winners of its 2018 National Design-Build Project/Team Awards competition. Read more

Air For Rent

Aerzen specializes in temporary blower solutions under 50 psig. View video

Sponsored by: AERZEN

“Most people who come here look at my numbers and say it’s not possible. … We’re the only surface water treatment plant in Massachusetts that doesn’t add chemicals for corrosion control.”

From the article: One Just Isn’t Enough. This Operator Helps Manage Plants Besides His Own.