Last August in this space I wrote about the difference between the pace of work in the private sector and the public (and utility) sector.I noted based on experience in both worlds that people in the private sector do things at a quicker pace, with more urgency, with more responsiveness to customers.About two months after the column appeared I got a response — the only one I received — from a public works director, and it made me, figuratively, slap the side of my face. Here is some of what this gentleman, Jim Massengill from Deming, New Mexico, had to
