The COVID-19 pandemic has made travel around the country difficult. But wastewater treatment equipment still needs maintenance, and considering the complicated technology many facilities employ, manufacturers have had to adjust the manner in which they service and provide technical support.
De Nora recently launched a visual assistance platform – VIA – that allows the company to assist their customers with live video support and inspections.
“The solution doesn’t rely on a customer having a particular skillset or special equipment; a tablet or smartphone is all that’s needed to connect with a De Nora product expert to assist with troubleshooting or making a repair,” says Ben
