Who Are These Guys (and Gals)?

If you deal with news reporters, it helps to understand their roles, their skills and limitations, and the daily demands they face on the job.

"There’s a reporter on the phone."

Often, a water professional’s first response to that is “Uh-oh.” That’s because water and wastewater plants tend to work in the background until something goes wrong. But it’s also because most operators aren’t used to dealing with the...

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