In some communities, property owners come home from work to find their lawn torn up by the utility department and start searching for the email address of their local council representative.Not in Daphne, Ala., where customers are king, and the utility makes every effort to be proactive and talk to them in terms they understand. “We’re not here to run a water utility,” says Rob McElroy, general manager of Daphne Utilities. “We’re here to supply water to our customers.”
That’s an important distinction in the eyes of McElroy and his team of Danny Lyndall, operations manager, and Larry English, water quality
