When Will It Be Your Turn?

Almost every organization has an emergency sooner or later. The best way to make sure you survive it intact is to plan for the worst — today.

Someone wise once said nothing ever goes wrong — until it does. The captain of the cruise ship Carnival Triumph probably thought nothing would go wrong with his 102,000-ton ship when he got underway from Galveston, Texas on Feb. 7 for a four-day cruise to Cozumel,...

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