Always Listening

Staff members’ ideas help turn the City of York (Pa.) treatment plant into a highly efficient, smooth-running, top-performing facility

If you’re looking for general manager Steve Douglas at the City of York (Pa.) Wastewater Treatment Plant, you probably won’t find him in the office. More than likely he’ll be out in the plant, walking the rounds in jeans and a T-shirt, talking with his operators, asking questions...

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