If you’re looking for general manager Steve Douglas at the City of York (Pa.) Wastewater Treatment Plant, you probably won’t find him in the office. More than likely he’ll be out in the plant, walking the rounds in jeans and a T-shirt, talking with his operators, asking questions and soliciting ideas.
His approach reflects an esprit de corps here that has made this 12-mgd (average) advanced facility one of the best in EPA Region III, if not the nation. “As managers, we don’t just sit around a table and talk,” he says. “We get out in the plant, and talk with
