A major water plant malfunction last year in Norton, Kansas, caused 11 cylinders of chlorine to empty inside a process building, destroying copper conduit with critical wiring. The plant went offline and supervisor Jamie Amlong was put in touch with the Kansas Rural Water Association and Tim Lasser from Hawkins Inc., who took a week out of his schedule to help set up a new process that ultimately won an award for Most Improved Water Facility in 2017. Thanks to Hawkins and Lasser, Amlong says the water is better than it has ever been. "Our turbidities are lower, our water quality is better. We had a lot of taste and smell issues that we no longer have."