A web- and smartphone-enabled engagement tool gives customers transparency and helps water department staff resolve issues. Customers can view their usage profiles through easy-to-understand graphs and can establish email or text alerts to potential leaks.
The Massachusetts town of Orleans on Cape Cod is a hot spot for vacationers and long-term renters, especially in summer.
Seventy-five percent of the town water department’s 5,200 customers are rental or vacation properties. So, for several months each year, many houses are...
