Utilities superintendent Steven Hardeman says the Norman (Okla.) Water Reclamation Facility runs like a business. In truth, most businesses could learn a thing or two from the plant. Its operating platform includes:
A mission statement everybody embraces. Job descriptions stated...On a Mission
The team in Norman, Okla., thrives on communicatIon, shared responsibilIty, and a clear, simple goal to deliver safe water at low cost to the community.
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