The Fire Chief Project: Of hot dogs, car washes and fire chiefs

An Alabama wastewater and water utility scores big points by making customers special

Customers are king at Daphne (Ala.) Utilities. Rob McElroy, general manager, and his team make it so. They do the kinds of things fire departments often do that help them win favor with the public and stand at the head of the line when budgets are allocated.

McElroy works on both...

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