The Water Environment Federation now offers “Survival Guide: Public Communications for Water Professionals." This 133-page manual walks readers through the essentials of keeping community members well informed of water and wastewater operations.
The maunual covers topics including public communications strategy development, creating communication tools like news releases, advertising, brochures and exhibits, face-to-face communications including public meetings, working with advisory committees, and dealing with the news media.
In the preface, the authors invite readers to take a simple test: Which statements sound like something you or your colleagues would say?
1. The only time we talk with ratepayers is when they have a complaint.
2.
