Convincing Consumers to Dedicate Dollars to Infrastructure

West Virginia American Water tries a new method for shedding more light on how customers’ water bills turn into infrastructure improvements
Convincing Consumers to Dedicate Dollars to Infrastructure
West Virginia American Water customers can zoom in on the map to look at details for individual infrastructure projects.

The adage “out of sight, out of mind” is a particularly common one in the water and wastewater industry. It’s often made when referencing the public education utilities must take on so that customers fully grasp the importance of the infrastructure that lies below the ground —...

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