How Management Changed the Hillsborough, N.C. Plant

As a new plant superintendent, Jeff Mahagan wasn’t content with “the way we’ve always done things.” He patiently and successfully changed an established culture.
How Management Changed the Hillsborough, N.C. Plant
Jeff Mahagan, during a cleanup project on the Eno River.

Jeff Mahagan arrived in 2005 as superintendent at the Town of Hillsborough (North Carolina) Wastewater Treatment Plant.

He came with clear ideas on how to run the facility. He also encountered a plant where the previous management had been in place for more than 30 years. The...

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