Of Hand Soap and SSOs

Of Hand Soap and SSOs
Daphne Utilities staff members with soaps: from left, Jennifer Taylor, customer service representative/receptionist; Janice Daniel, senior customer service representative; and Kathe Quaites, billing coordinator.

Rob McElroy doesn’t believe a clean-water agency should keep a low profile.

“We don’t want to go into a prevent defense like every NFL team, which then goes on to lose in the last two minutes,” says McElroy, general manager of Daphne (Ala.) Utilities.

His public outreach...

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